FAQs

Welcome to Ox & Bulls Leather Company's FAQ page! We've compiled a list of common questions to provide you with quick and helpful answers. If you can't find the information you're looking for, feel free to reach out to our customer support team.

Ordering Process

1. How do I place an order? - Simply browse our collections, select your desired items, and add them to your cart. Proceed to checkout, enter your shipping details, and complete the payment process.

2. Can I modify or cancel my order after placing it? - Unfortunately, once an order is placed, we are unable to modify or cancel it. Please review your order carefully before confirming the purchase.

3. How can I track my order? - Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your order by entering the provided tracking number on the carrier's website.

Shipping

4. How much is shipping? - Shipping costs are calculated based on your location and will be displayed during the checkout process. We aim to provide transparent and competitive shipping rates.

5. Do you offer international shipping? - Yes, we offer international shipping. Please note that delivery times and any applicable customs duties or taxes may vary based on your location.

6. What should I do if my order is delayed or lost? - If you experience delays or suspect your order is lost, please contact our customer support team with your order number, and we will assist you in resolving the issue.

Returns and Exchanges

7. What is your return policy? - Our return policy allows returns within 7days of receiving your order. Items must be in their original condition with tags attached. Please review our detailed Return Policy for more information.

8. How do I initiate a return or exchange? - To initiate a return or exchange, please visit our Returns page and follow the instructions. For further assistance, you can contact our customer support team.

Product Information

9. How can I care for my leather products? - Refer to our Care Guide for detailed instructions on how to care for your leather items and ensure their longevity.

10. Are your products genuine leather? - Yes, all our products are crafted from high-quality genuine leather. We prioritize quality and durability in our materials.

Contact Us

If you have any other questions or concerns not covered here, don't hesitate to contact our customer support team. We're here to assist you and ensure your Ox & Bulls Leather Company experience is enjoyable. Thank you for choosing us for your leather needs!