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At Ox and Bulls Leather, we strive to provide a seamless shopping experience for our customers. Please familiarize yourself with our shipping and returns policies below:

Shipping Policy

Order Processing: Orders are typically processed within 1-2 business days after payment is received. Please note that processing times may vary during peak seasons or promotional events.

Shipping Methods: We offer several shipping options to accommodate your needs. The available methods and estimated delivery times will be displayed during the checkout process. Shipping costs are calculated based on the weight of your order and the destination.

Domestic Shipping: For orders within the United States, we utilize reliable carriers to ensure timely and secure delivery. Standard shipping typically takes 3-7 business days, while expedited options may be available for faster delivery.

International Shipping: We are delighted to offer international shipping to our customers around the world. International shipping times vary based on the destination and shipping method selected during checkout.

Order Tracking: Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can track the status of your shipment using the provided tracking information on our website or through the carrier's website.

Shipping Addresses: It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during the checkout process. Ox and Bulls Leather is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Customs and Duties (International Orders): International customers are responsible for any customs fees, import duties, taxes, or other charges that may apply to their order. Please check with your local customs office for information on potential charges.

Shipping Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause shipping delays. We appreciate your understanding in such situations.

Shipping Inquiries: If you have any questions or concerns regarding the shipping of your order, please contact our customer service team at customer-service@oxandbullsleather.com. Ox and Bulls Leather reserves the right to update this shipping policy as needed. We encourage customers to review the policy periodically for any changes.

Returns Policy

If, for any reason, you are not satisfied with your Ox and Bulls Leather purchase, we are here to help. Please review our return policy below:

Return Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 30 days of the delivery date.

Non-Returnable Items: Personalized or customized items, items marked as final sale, and gift cards.

Return Process: To initiate a return, please contact our customer service team at customer-service@oxandbullsleather.com with your order number and reason for return. Once your return is approved, you will receive instructions on how to return the item.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping service for returns.

Refund Process: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a specified number of days.

Exchanges: If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will work to resolve the issue promptly.

Late or Missing Refunds: If you haven't received a refund within the specified timeframe, please check with your bank or credit card company. If the issue persists, contact us for assistance.

Contact Information: For any questions or concerns regarding shipping or returns, please reach out to our customer service team at customer-service@oxandbullsleather.com. Ox and Bulls Leather reserves the right to amend these policies at any time. It is the responsibility of the customer to review the policies periodically for changes.

Thank you for choosing Ox and Bulls Leather. We appreciate your business!

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