Returns Policy

If you're not satisfied with your Ox and Bulls Leather purchase, we're here to help. Please review our return policy below:

1. Return Eligibility: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Returns must be initiated within 30 days of the delivery date.
2. Non-Returnable Items: Personalized or customized items, items marked as final sale, and gift cards.
3. Return Process: Contact our customer service team at customer-service@oxandbullsleather.com with your order number and reason for return. Once approved, you'll receive instructions on returning the item.
4. Return Shipping: Customers cover return shipping unless it's due to a manufacturing defect or our error. We recommend using a trackable shipping service.
5. Refund Process: Upon receiving and inspecting the item, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed within a specified number of days.
6. Exchanges: Follow the return process and place a new order for the desired item.
7. Damaged or Defective Items: Contact us immediately with photos, and we'll work to resolve the issue promptly.
8. Late or Missing Refunds: If delayed, check with your bank. For further assistance, contact us.
9. Contact Information: For questions or concerns, reach out to our customer service team at customer-service@oxandbullsleather.com.

Ox and Bulls Leather reserves the right to amend this return policy.

Thank you for choosing Ox and Bulls Leather. We appreciate your business!

Shipping Policy

1. Order Processing: Orders are processed within 1-2 business days. Processing times may vary during peak seasons or events.
2. Shipping Methods: Choose from various options at checkout. Costs are based on order weight and destination.
3. Domestic Shipping: Reliable carriers ensure secure delivery. Standard shipping takes 3-7 business days; expedited options may be available.
4. International Shipping: We offer international shipping with varying delivery times.
5. Order Tracking: Once shipped, receive a confirmation email with a tracking number. Track your order on our website or the carrier's site.
6. Shipping Addresses: Ensure accuracy during checkout; we're not responsible for orders with incorrect addresses.
7. Customs and Duties (Intl. Orders): Customers are responsible for customs fees, duties, taxes, or other charges.
8. Shipping Delays: While we aim for timely delivery, unforeseen circumstances may cause delays. Your understanding is appreciated.
9. Shipping Inquiries: For questions, contact us at customer-service@oxandbullsleather.com.

Ox and Bulls Leather reserves the right to update this shipping policy.

Thank you for choosing Ox and Bulls Leather. We appreciate your trust in our products and services!